Entertainment Earth generally does not charge your credit or debit card for preordered items until they are in stock and ready to ship.
They may, however, authorize your card for security purposes. You’re only charged when items are prepared for shipment.
Why Preorder? Preordering secures your chance of getting the item, as it’s a first-come, first-served system (with exceptions). You don’t pay upfront when using a credit card.
Need to split payment? Call them at 818-255-0090.
Mint Condition Guarantee: Entertainment Earth prides itself on its Mint Condition Guarantee. They understand the importance of item condition, especially for collectors. This guarantee applies to most new products, ensuring they arrive in collector-worthy condition. However, it’s essential to understand the specifics of the guarantee and when it doesn’t apply. Factors like manufacturing variations or minor shipping wear might be considered outside the scope of the guarantee. For pre-orders, they take extra care to protect items during shipping, but as with any collectible, absolute perfection cannot be guaranteed.
Managing Your Preorders: Entertainment Earth makes it easy to manage your preorders. You can typically cancel or modify them before the item is in stock. Check their website for specific policies regarding cancellations and modifications, as these can vary. They often send notifications as your preordered items approach their release date, giving you ample time to make any necessary adjustments to your order.
Shipping Considerations: When ordering multiple items, some in stock and some on pre-order, Entertainment Earth will typically ship the in-stock items immediately and the preordered items separately when they become available. You’ll only be charged for shipping the in-stock items initially. Subsequent shipping charges will apply when the preordered items ship. This ensures you receive the available items promptly while waiting for the preordered products to arrive.
