Efficiently deploying Splashtop Business across numerous computers is crucial for streamlined remote access. Here’s a breakdown of how to achieve this, current as of August 27, 2025.
Table of contents
Deployment Methods
1. Deployment Packages
The most effective way to install Splashtop Business on multiple computers is by utilizing deployment packages. Here’s how:
- Create a Deployment Package: Log in to your Splashtop Business account on the my.splashtop.com website. Navigate to the “Management” section, then “Deployment.”
- Package Contents: The deployment package includes a customized Splashtop Streamer, pre-configured for your account.
- Distribution: This package can then be distributed to all target computers.
2. Mass Deployment Tools
For larger deployments, consider using mass deployment tools. Naverisk is one such tool that can leverage Splashtop Business deployment packages.
- Integrate with Naverisk: Use Naverisk agents to deploy the Splashtop Streamer package.
- Centralized Management: This allows for centralized installation and management of Splashtop across your entire network.
Addressing Common Issues
When using Splashtop on multiple computers, you might encounter the “Your account is already in a session” error. This occurs when the same Splashtop credentials are used on multiple devices simultaneously. Ensure proper session management and consider using individual user accounts where possible.
Additional Considerations
- Linux Support: Splashtop offers Streamer deployment for Linux computers.
- Mac Deployment: When deploying to Mac computers, be aware of any additional requirements.
- Collaboration: Splashtop now supports multiple technicians collaborating on a single support session.
Post-Installation Management
Once Splashtop Business is installed on your target computers, ongoing management is essential to ensure optimal performance and security.
1. Grouping and Organization
Utilize Splashtop Business’s grouping features to organize computers based on department, location, or function. This simplifies management and allows you to apply policies and settings to specific groups.
2. Security Settings
Review and configure security settings to protect your remote access environment. This includes:
- Two-Factor Authentication (2FA): Enforce 2FA for all users to add an extra layer of security.
- Session Recording: Enable session recording for auditing and security purposes.
- Idle Session Timeout: Configure an idle session timeout to automatically disconnect inactive sessions, preventing unauthorized access.
- Access Permissions: Define granular access permissions to control which users can access specific computers or perform certain actions.
3. Regular Updates
Keep the Splashtop Streamer and Splashtop Business app updated to the latest versions. Updates often include bug fixes, performance improvements, and security patches.
4. Monitoring and Reporting
Monitor Splashtop usage and generate reports to track remote access activity. This can help you identify potential security threats or optimize resource allocation.
Troubleshooting Common Problems
Even with careful planning, you might encounter issues during or after deployment. Here are some common problems and their solutions:
- Streamer Installation Failure: Ensure the target computer meets the minimum system requirements and that no conflicting software is installed. Check the Splashtop installation logs for error messages.
- Connectivity Issues: Verify that the target computer has a stable internet connection and that firewalls are not blocking Splashtop traffic.
- Performance Problems: Optimize Splashtop’s performance settings based on your network bandwidth and computer resources. Consider reducing the screen resolution or disabling hardware acceleration.
Deploying Splashtop Business on multiple computers is achievable through deployment packages and mass deployment tools. By implementing robust security measures, regularly updating software, and proactively addressing potential issues, you can create a secure and efficient remote access environment for your organization. Remember to leverage Splashtop’s organizational features to manage your computers effectively and tailor security policies to your specific needs. With the collaborative features now available, your support teams can work together seamlessly to resolve issues and provide excellent remote support.
