Splashtop Business allows remote access to computers. Efficient deployment to multiple computers is key. Here’s how:
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Deployment Packages
The most efficient method involves creating a deployment package within your Splashtop Business account. This package contains a Splashtop Streamer tailored for mass deployment.
Steps to Create a Deployment Package:
- Log in to your Splashtop Business account via the web portal (my.splashtop.com).
- Navigate to the “Management” section, then “Deployment”.
- Create a new deployment package. The package will be unique to your account.
Deployment Methods
Once you have created the deployment package, you can use several methods to install Splashtop Streamer on multiple computers:
- Manual Installation: Download the deployment package and manually install it on each computer.
- Mass Deployment Tools: Utilize tools like Naverisk, or other software deployment solutions, to distribute the package across your network.
Important Considerations
- Mac Deployment: If deploying to macOS computers, ensure you meet the additional requirements outlined by Splashtop.
- Account Conflicts: Avoid using the same Splashtop credentials on multiple computers simultaneously to prevent session conflicts.
By using deployment packages and mass deployment tools, you can efficiently install Splashtop Business on multiple computers, streamlining remote access management.
Advanced Deployment Strategies
Beyond basic deployment packages and manual installations, consider these advanced strategies for larger or more complex environments:
- Group Policy (Windows): For Windows domains, leverage Group Policy Objects (GPOs) to silently install the Splashtop Streamer on computers within specific organizational units (OUs). This automates the installation process and ensures consistent configuration. You’ll need to configure the GPO to run the Streamer installer with the necessary silent installation parameters (often found in Splashtop’s documentation).
- Scripting (PowerShell, Bash): Create scripts to automate the installation process. These scripts can download the deployment package, install the Streamer with silent parameters, and even configure specific settings. This is particularly useful for environments with diverse operating systems or custom configurations.
- Remote Monitoring and Management (RMM) Tools: If you’re using an RMM platform, many of them have built-in deployment capabilities that can be used to push the Splashtop Streamer to managed devices. This offers centralized control and reporting on the installation status.
- Mobile Device Management (MDM) Tools: While primarily for mobile devices, some MDM solutions can also manage desktop computers and provide a mechanism for deploying applications like Splashtop Streamer.
Post-Installation Configuration
After deploying the Streamer, consider these configuration steps:
- Computer Naming: Ensure computers have descriptive names within Splashtop Business for easy identification.
- Grouping: Organize computers into groups based on location, department, or function. This simplifies management and access control.
- Permissions: Configure user permissions to control who can access specific computers.
- Security Settings: Review and adjust security settings, such as idle session timeouts and authentication requirements, to match your organization’s security policies.
- Wake-on-LAN (WoL): Configure Wake-on-LAN if you need to remotely access computers that are powered off. Ensure the computers’ BIOS and network adapters are properly configured for WoL.
Troubleshooting Common Issues
Here are some common issues you might encounter and how to resolve them:
- Streamer Not Connecting: Verify that the computer has internet access and that the Splashtop Streamer service is running. Check firewall settings to ensure that Splashtop’s ports are open.
- Slow Performance: Optimize network settings, reduce screen resolution, or disable unnecessary visual effects to improve performance.
- “Account Already in Session” Error: This indicates that the same Splashtop account is already being used on another computer. Close the active session on the other computer or use separate accounts for each technician.
- Installation Failures: Review the Streamer’s installation logs for error messages. Ensure that the user account has sufficient privileges to install software.
By implementing these strategies and addressing potential issues proactively, you can ensure a smooth and efficient deployment of Splashtop Business across your organization.
